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At innoqual, we don’t just teach — we build careers. Join our globally recognized training programs and take the next step toward a brighter, more secure future.
  • +44737063723
  • innoqual@innoqual.org
Enroll Now

Level 3 Diploma in Total Quality Management

Level 3 Diploma in Total Quality Management

The Level 3 Diploma in Total Quality Management; awarded by InnoQual UK, to equip learners with foundational knowledge and skills in total quality management, enabling them to support quality systems, drive continuous improvement, and enhance customer-focused performance.

  • 6 Modules
  • 40 Credits
  • DLH 240
  • Course Code INNOQ5416023
  • Minimum secondary education (e.g., high school diploma or equivalent)
  • Age: 16 years or older
  • Basic literacy and numeracy skills: able to read, write and calculate to support the course content
  • Proficiency in English (for reading study materials, assignments and assessments)
  • Motivation and interest in quality management and operational improvement
  • Some work or organizational context is desirable (but not always mandatory)
Course Code Curriculum Title Credit DLH
INNOQ5416023-1 Fundamentals of Total Quality Management 6 35
INNOQ5416023-2 Operational Quality Management 8 50
INNOQ5416023-3 Assurance Techniques and Compliance Review 8 50
INNOQ5416023-4 Lean and Quality Improvement Approaches 6 40
INNOQ5416023-5 Practical Tools for Quality Management 6 35
INNOQ5416023-6 Cross-Functional Quality Management 6 30

Fundamentals of Total Quality Management:

  • Understand the key principles and concepts of TQM.

  • Explain the role of quality management in organizations.

  • Identify the components of quality management systems.

  • Recognize the benefits of implementing TQM practices.

Operational Quality Management:

  • Apply quality planning and control techniques in operational settings.

  • Monitor and measure process performance against standards.

  • Identify deviations and implement corrective actions.

  • Support operational teams in maintaining quality standards.

Assurance Techniques and Compliance Review:

  • Understand the purpose and methods of quality assurance.

  • Conduct basic audits and compliance checks within a quality system.

  • Evaluate organizational processes against quality standards.

  • Recommend improvements to ensure compliance and performance.

Lean and Quality Improvement Approaches:

  • Understand continuous improvement and lean principles.

  • Apply improvement techniques to processes and operations.

  • Analyze performance data to identify opportunities for efficiency.

  • Implement simple initiatives to enhance quality and reduce waste.

Practical Tools for Quality Management:

  • Identify and use key TQM tools and techniques.

  • Apply problem-solving methods to improve processes.

  • Use quality measurement tools to monitor performance.

  • Support teams in practical quality improvement tasks.

Cross-Functional Quality Management:

  • Understand how quality is managed across different functions.

  • Coordinate quality activities between departments.

  • Analyze cross-functional processes to identify improvement opportunities.

  • Promote organizational quality culture through collaboration.

  • Professionals in quality or operational roles aiming to strengthen TQM knowledge and skills
  • Those seeking to enhance efficiency, product quality, and customer satisfaction
  • Managers and team leaders driving continuous improvement initiatives
  • Employees in production, manufacturing, or services contributing to higher quality standards
  • Individuals pursuing careers in quality assurance, auditing, or process management
  • Learners wanting foundational skills in quality tools, problem-solving, and decision-making
  • Anyone aiming to manage and maintain quality across organizational functions
  • All modules within this qualification are assessed internally by the approved training centre and externally verified by InnoQual UK.
    The qualification follows a criterion-referenced assessment approach, ensuring that every learner meets the specific learning outcomes and performance standards.
  • A Pass in any unit is awarded only when the learner provides authentic, valid, and sufficient evidence demonstrating achievement of all assessment criteria.
    Assessors are responsible for evaluating this evidence and confirming that the learner has achieved the competence required by InnoQual UK’s quality standards.

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